1. Connect Therapy – Privacy Policy
 
Last updated: 8 October 2026
 

Our commitment to privacy
At Connect Therapy, we respect the privacy of the children and families we work with. We are committed to protecting personal and health information and handling it in accordance with applicable Australian privacy laws.
 

Information we collect
To provide speech pathology services, we may collect:

• Children's names, dates of birth and contact details.

• Parent and caregiver contact information.

• Developmental, educational and medical history.

• Information about children's strengths, interests and communication needs.

• Assessment results, therapy notes and progress reports.

• Information provided by parents, teachers and other professionals.
   

We collect information that is reasonably necessary to provide our services.

How we use information

We use personal information to:

• Plan and provide speech pathology assessments and therapy.

• Monitor progress and maintain clinical records.

• Communicate with families.

• Collaborate with teachers and other professionals, where authorised.

• Manage appointments, payments and administrative matters.
   

Sharing information

We respect the confidentiality of our clients.

We seek appropriate consent before sharing information with teachers, schools or other professionals involved in a child's care, unless disclosure is otherwise authorised or required by law.

We only share information relevant to the purpose of the communication.
 

How information is stored

Connect Therapy uses Google Workspace services, including Google Drive and email, to store documents, communicate with families and maintain records.

Google Keep is also used to organise information relevant to therapy.

We take reasonable steps to protect personal information from unauthorised access, misuse, loss and disclosure.

Accessing or correcting information

Parents, caregivers and clients may contact Connect Therapy to request access to personal information or ask for corrections.

Requests will be considered in accordance with applicable privacy laws, including any relevant restrictions on access.

How long information is kept

Clinical records are retained in accordance with applicable NSW legal and professional recordkeeping requirements.

When information is no longer required and there is no legal obligation to retain it, we take reasonable steps to securely destroy or de-identify it.
 

Privacy concerns

If you have questions or concerns about how your information is handled, please contact Connect Therapy.

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We will consider privacy complaints and respond within a reasonable timeframe. If a complaint remains unresolved, you may be able to contact the Office of the Australian Information Commissioner.

 

2. Connect Therapy – Privacy and Consent

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Privacy and confidentiality

Connect Therapy collects and stores personal and health information about your child to provide speech pathology services.

This may include developmental history, assessment results, therapy notes, progress reports and information shared by parents, caregivers and other professionals.

We respect your family's privacy and handle information in accordance with our Privacy Policy.